Legal Notice

Welcome to the Platrex website (the “Website”). Please read this Legal Notice carefully before accessing, browsing, or using the Website or purchasing any products from us. By using the Website, you acknowledge that you have read, understood, and agreed to be bound by this Legal Notice.

This is a general legal notice template. Before publishing it, you should have it reviewed by a qualified legal professional based on your company’s registered information, place of incorporation, and primary sales markets.

1. Website Operator Information

This Website is operated by:

Brand Name: Platrex
Email Address: 505891593@qq.com
Telephone: +86 17691761609
Website: https://platrex.com

The official information of the Website operator shall be based on the company’s business license and other valid registration documents.

2. Website Content

The product descriptions, images, technical specifications, prices, inventory information, estimated delivery times, and other information displayed on this Website are provided for general product and service information purposes.

We make reasonable efforts to ensure that the information on the Website is accurate, complete, and up to date. However, we do not guarantee that all information will always be free from errors, omissions, or delays.

Due to product upgrades, different production batches, supplier changes, display settings, or Website updates, the actual product’s color, packaging, labels, accessories, or other non-essential details may differ slightly from the images shown on the Website.

The main functions and essential specifications of the product should remain consistent with the order description.

If the Website contains an obvious error, we reserve the right to correct it within the limits permitted by applicable law and to notify affected customers when necessary.

3. Product Use Disclaimer

Measuring instruments, testing equipment, thermometers, hydrometers, battery testers, and other related products sold on this Website must be used correctly in accordance with the applicable product instructions, technical requirements, and operating conditions.

Unless expressly stated on the relevant product page, our products should not be regarded as:

• Medical diagnostic devices;
• Personal safety or life-support equipment;
• Legally certified measuring instruments or forensic testing equipment;
• Equipment intended for aviation, military, nuclear, or other high-risk applications;
• Substitutes for the judgment of qualified professionals.

Before purchasing or using a product, customers are responsible for determining whether it is suitable for their intended purpose and whether it complies with the certification, licensing, calibration, safety, and regulatory requirements of their country or region.

4. Prices and Orders

Product prices displayed on the Website may not include shipping charges, import duties, value-added tax, customs clearance fees, or other third-party charges unless the checkout page clearly states that such charges are included.

Submitting an order does not necessarily mean that the order has been finally accepted. An order is considered confirmed only after payment has been successfully received and the order has been accepted by us.

To the extent permitted by applicable law, we may cancel an order and issue a refund in circumstances including:

• An obvious pricing or product-information error;
• The product being out of stock or discontinued;
• The payment failing a security review;
• The delivery address being unavailable for shipping;
• The product being subject to export, import, or transportation restrictions;
• Suspected fraud, abnormal transactions, or unauthorized resale activity;
• Force majeure or other circumstances preventing fulfillment.

5. Intellectual Property Rights

The content of this Website, including but not limited to text, photographs, videos, product designs, trademarks, brand names, logos, page layouts, graphics, technical materials, and other content, may be protected by copyright, trademark, and other intellectual property laws.

Without our prior written permission or the permission of the relevant rights holder, no individual or organization may:

• Copy, reproduce, modify, republish, or publicly distribute Website content;
• Use Website content for commercial advertising or sales;
• Use the Platrex brand name, trademark, or logo without authorization;
• Reverse engineer, interfere with, or unlawfully scrape the Website or related software;
• Create counterfeit websites or product pages that may cause consumer confusion.

If you believe that any content on this Website infringes your intellectual property rights, please contact us using the details provided in this Legal Notice and provide evidence of ownership together with specific information about the allegedly infringing content.

6. Third-Party Links and Services

This Website may contain links to third-party websites and services, including logistics tracking services, payment providers, social media platforms, and other external services.

Third-party websites and services are independently operated by their respective providers. We do not control their content, security, availability, or privacy practices.

Any use of third-party websites or services is at the user’s own risk. The inclusion of a third-party link does not constitute our endorsement, guarantee, or acceptance of responsibility for that third party.

7. User Responsibilities

When using this Website, users must not:

• Submit false, inaccurate, or misleading order information;
• Use another person’s identity or payment method without authorization;
• Engage in fraud, money laundering, or other unlawful activities;
• Interfere with the normal operation or security of the Website;
• Upload viruses, malicious code, or unlawful content;
• Collect information about other users without authorization;
• Use products purchased from the Website for illegal, dangerous, or restricted purposes.

Users are responsible for losses or liabilities resulting from their violation of applicable law, this Legal Notice, or other Website policies.

8. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable beyond any mandatory legal liability for indirect losses, loss of profit, business interruption, or loss of data arising from:

• Improper use, installation, or storage of a product;
• Failure to follow product instructions or safety requirements;
• Unauthorized disassembly, modification, or repair of a product;
• Interruptions involving third-party logistics, payment, or network services;
• Customs inspections, import restrictions, or regulatory changes;
• Force majeure events;
• Problems involving the user’s equipment, software, or internet connection.

Nothing in this Legal Notice excludes or limits any liability that cannot lawfully be excluded, including liability arising from fraud, intentional misconduct, gross negligence, or defective products where such liability is imposed by applicable law.

9. Statutory Consumer Rights

This Legal Notice and the Website’s Return and Refund Policy, Shipping and Delivery Policy, and other policies are not intended to exclude or restrict any mandatory consumer rights granted under applicable law.

If any provision of this Legal Notice conflicts with mandatory consumer protection laws in the customer’s country or region, the applicable mandatory law will prevail.

Eligible consumers purchasing products remotely in certain jurisdictions may have a statutory cancellation or withdrawal right. However, customized, personalized, or specially manufactured products, as well as other legally excluded products, may not qualify for such rights.

10. Export Controls and Import Compliance

Customers are responsible for ensuring that the purchase, importation, possession, and use of our products comply with the laws and regulations of the destination country or region.

For products subject to export controls, import licenses, product certification, environmental regulations, measurement standards, or safety requirements, we may request additional information or refuse shipment to certain destinations.

Any costs, penalties, return charges, or losses caused by the customer’s failure to obtain the required licenses, refusal to complete customs clearance, submission of incorrect information, or violation of local regulations may be the customer’s responsibility.

11. Force Majeure

We will not be responsible beyond the limits imposed by applicable law for delays or failures caused by events outside our reasonable control.

Force majeure events may include:

• Natural disasters;
• War, terrorism, or civil unrest;
• Epidemics, pandemics, or public health emergencies;
• Government restrictions or regulatory changes;
• Strikes or transportation interruptions;
• Customs delays;
• Power, internet, or communication failures;
• International logistics or supply-chain disruptions.

When a force majeure event occurs, we will make reasonable efforts to reduce its impact on customers.

12. Relationship Between Website Policies

This Legal Notice should be read together with the following Website policies:

• Terms of Service;
• Privacy Policy;
• Return and Refund Policy;
• Shipping and Delivery Policy;
• Payment Policy;
• Cookie Policy.

If there is a conflict between these policies, the policy that most specifically addresses the relevant matter will generally apply, provided that it does not violate any mandatory provision of applicable law.

13. Changes to This Legal Notice

We may update this Legal Notice from time to time due to changes in applicable law, business operations, or Website services.

The updated Legal Notice will be published on this Website and will take effect from the effective date shown on the page. Users are encouraged to review this page periodically.

Orders already accepted will generally remain subject to the policies in effect at the time the order was placed, unless otherwise required by applicable law.

14. Governing Law and Dispute Resolution

This Legal Notice will generally be governed by the laws of the jurisdiction in which the Website operator is registered, without excluding any mandatory rights granted to consumers under the laws of their country or region.

In the event of a dispute, the parties should first attempt to resolve the matter through friendly negotiation.

If the dispute cannot be resolved through negotiation, either party may submit the dispute to a court or dispute-resolution body with lawful jurisdiction.

Nothing in this section limits any consumer right that cannot lawfully be limited.